Where can I find instructions for my Sova?
Each Sova device comes with an instruction booklet. The Instruction Booklets can be found here: Manuals
What if the vibration is too strong for me?
If the vibration is too strong, try a different setting that may be lower or a different pattern. If the sensation is still too strong try re-positioning your Sova so a different part of it is in contact with your body. Also, try using your Sova while wearing undergarments to help create a more gentle vibration.
Can I use lubricants with my Sova?
Water based lubricants are recommended with this device. Some silicone and oil based lubricants can degrade the silicone material and should not be used.
Can I use my Sova in the shower?
All Sova devices are washable; however they are not not intended for use in the shower or bath tub.
How do I know my Sova is safe?
Sova devices are body safe, non-toxic, phthalate-free and made with FDA approved silicone.
How should I clean and care for my Sova?
Clean your Sova device before first use and between uses thereafter with warm water and mild antibacterial soap or a rubber and silicone friendly vibrator cleaner. Dry completely with a soft, lint-free cloth. While cleaning, avoid submerging the device into water as it is not a waterproof device. Do not allow water to enter the battery compartment. Do not clean with boiling water or wash it in the dishwasher as extreme temperatures may damage the device.
What if I do not like the product and would like to return the item?
If you experience any issues or concerns with your Sova please call 888-844-6763 or email CustomerService@EnjoySova.com
How long is the warranty?
One year. Products Plus LLC warrants this product against any defects that are due to faulty material or workmanship for a one-year period from the original date of consumer purchase. This warranty does not include damage to the product resulting from accident or misuse. If the product should become defective within the warranty period, we will replace it free of charge, if deemed a warranty defect. For all warranty questions or comments: Call 888-844-6763 or email CustomerService@EnjoySova.com
Can I use my Sova in another country?
Yes, si, oui! Voltages:
COMMANDO = 100-240V (50/60Hz)
THE MULTI = 100-240V (50/60Hz)